Odoo model · helpdesk.ticket

Helpdesk Ticket

Everything the Oddll AI Brain can read and reason about on your helpdesk.ticket records — safely, and only what the signed-in user is allowed to see.

Works with Odoo 16, 17, 18, 19

Library / Helpdesk Ticket

Part of: Helpdesk Helpdesk Account Helpdesk FSM Helpdesk Repair Helpdesk After Sales Helpdesk Sale Loyalty Sell Helpdesk Timesheet Helpdesk Stock Helpdesk Timesheet Website Helpdesk Helpdesk: Help Center

Questions about Helpdesk Ticket

Fields on this model

Field	Type	Relates to
`active`	boolean	—
`analytic_account_id`	many2one	`account.analytic.account`
`answered_customer_message_count`	integer	—
`assign_date`	datetime	—
`assign_hours`	float	—
`avg_response_hours`	float	—
`can_share_forum`	boolean	—
`close_date`	datetime	—
`close_hours`	float	—
`closed_by_partner`	boolean	—
`color`	integer	—
`commercial_partner_id`	many2one	—
`company_id`	many2one	—
`coupon_ids`	many2many	`loyalty.card`
`coupons_count`	integer	—
`date_last_stage_update`	datetime	—
`description`	html	—
`display_extra_info`	boolean	—
`display_invoice_button`	boolean	—
`display_timer`	boolean	—
`display_timer_start_secondary`	boolean	—
`display_timesheet_timer`	boolean	—
`domain_user_ids`	many2many	`res.users`
`encode_uom_in_days`	boolean	—
`first_response_hours`	float	—
`fold`	boolean	—
`forum_post_count`	integer	—
`forum_post_ids`	many2many	`forum.post`
`fsm_task_count`	integer	—
`fsm_task_ids`	one2many	`project.task`
`has_partner_picking`	boolean	—
`invoice_count`	integer	—
`invoice_ids`	many2many	`account.move`
`invoices_count`	integer	—
`is_partner_email_update`	boolean	—
`is_partner_phone_update`	boolean	—
`kanban_state`	selection	—
`kanban_state_label`	char	—
`legend_blocked`	char	—
`legend_done`	char	—
`legend_normal`	char	—
`lot_id`	many2one	`stock.lot`
`name`	char	—
`oldest_unanswered_customer_message_date`	datetime	—
`open_hours`	integer	—
`partner_company_name`	char	—
`partner_email`	char	—
`partner_id`	many2one	`res.partner`
`partner_name`	char	—
`partner_open_ticket_count`	integer	—
`partner_phone`	char	—
`partner_ticket_count`	integer	—
`partner_ticket_ids`	many2many	`helpdesk.ticket`
`picking_ids`	many2many	`stock.picking`
`pickings_count`	integer	—
`priority`	selection	—
`product_id`	many2one	`product.product`
`project_id`	many2one	`project.project`
`properties`	properties	—
`remaining_hours_available`	boolean	—
`remaining_hours_so`	float	—
`repair_ids`	one2many	`repair.order`
`repairs_count`	integer	—
`sale_line_id`	many2one	`sale.order.line`
`sale_order_id`	many2one	`sale.order`
`sale_order_state`	selection	—
`sla_deadline`	datetime	—
`sla_deadline_hours`	float	—
`sla_fail`	boolean	—
`sla_ids`	many2many	`helpdesk.sla`
`sla_reached`	boolean	—
`sla_reached_late`	boolean	—
`sla_status_ids`	one2many	`helpdesk.sla.status`
`sla_success`	boolean	—
`stage_id`	many2one	`helpdesk.stage`
`suitable_product_ids`	many2many	`product.product`
`tag_ids`	many2many	`helpdesk.tag`
`team_id`	many2one	`helpdesk.team`
`team_privacy_visibility`	selection	—
`ticket_ref`	char	—
`timesheet_ids`	one2many	`account.analytic.line`
`total_hours_spent`	float	—
`total_response_hours`	float	—
`tracking`	selection	—
`use_coupons`	boolean	—
`use_credit_notes`	boolean	—
`use_fsm`	boolean	—
`use_helpdesk_sale_timesheet`	boolean	—
`use_helpdesk_timesheet`	boolean	—
`use_product_repairs`	boolean	—
`use_product_returns`	boolean	—
`use_rating`	boolean	—
`use_sla`	boolean	—
`use_website_helpdesk_forum`	boolean	—
`user_id`	many2one	`res.users`
`website_message_ids`	one2many	—

Related models

Account Analytic Account Loyalty Card Res Users Forum Post Project Task Account Move Stock Lot Res Partner Stock Picking Product Product Project Project Repair Order

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