Odoo model · helpdesk.sla.report.analysis

Helpdesk Sla Report Analysis

Everything the Oddll AI Brain can read and reason about on your helpdesk.sla.report.analysis records — safely, and only what the signed-in user is allowed to see.

Works with Odoo 16, 17, 18, 19

Library / Helpdesk Sla Report Analysis

Part of: Helpdesk Helpdesk After Sales Sell Helpdesk Timesheet Helpdesk Stock Helpdesk Timesheet

Questions about Helpdesk Sla Report Analysis

Fields on this model

Field	Type	Relates to
`active`	boolean	—
`avg_response_hours`	float	—
`close_date`	datetime	—
`company_id`	many2one	`res.company`
`create_date`	datetime	—
`department_id`	many2one	`hr.department`
`description`	text	—
`employee_id`	many2one	`hr.employee`
`first_response_hours`	float	—
`kanban_state`	selection	—
`manager_id`	many2one	`hr.employee`
`message_is_follower`	boolean	—
`name`	char	—
`partner_email`	char	—
`partner_id`	many2one	`res.partner`
`partner_name`	char	—
`partner_phone`	char	—
`priority`	selection	—
`product_id`	many2one	`product.product`
`rating_avg`	float	—
`rating_last_value`	float	—
`remaining_hours_so`	float	—
`sale_line_id`	many2one	`sale.order.line`
`sale_order_id`	many2one	`sale.order`
`sla_deadline`	datetime	—
`sla_exceeded_hours`	integer	—
`sla_fail`	boolean	—
`sla_id`	many2one	`helpdesk.sla`
`sla_ids`	many2many	`helpdesk.sla`
`sla_stage_id`	many2one	`helpdesk.stage`
`sla_status`	selection	—
`sla_status_failed`	integer	—
`sla_status_ids`	one2many	`helpdesk.sla.status`
`sla_success`	boolean	—
`stage_id`	many2one	`helpdesk.stage`
`tag_ids`	many2many	`helpdesk.tag`
`team_id`	many2one	`helpdesk.team`
`ticket_assignation_hours`	integer	—
`ticket_close_hours`	integer	—
`ticket_closed`	boolean	—
`ticket_id`	many2one	`helpdesk.ticket`
`ticket_open_hours`	float	—
`ticket_ref`	char	—
`total_hours_spent`	float	—
`user_id`	many2one	`res.users`

Related models

Res Company Hr Department Hr Employee Res Partner Product Product Sale Order Line Sale Order Helpdesk Sla Helpdesk Stage Helpdesk Sla Status Helpdesk Tag Helpdesk Team

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