Odoo model ·
helpdesk.team
Helpdesk Team
Everything the Oddll AI Brain can read and reason about on your helpdesk.team records — safely, and only what the signed-in user is allowed to see.
Works with Odoo 16, 17, 18, 19
Library / Helpdesk Team
Part of:
Helpdesk
Helpdesk FSM
Sell Helpdesk Timesheet
Helpdesk Timesheet
Website Helpdesk
Helpdesk: Help Center
Helpdesk Knowledge
Website IM Livechat Helpdesk
Website Slides Helpdesk
Questions about Helpdesk Team
- How many Helpdesk Team records are there?
- Show the most recent Helpdesk Team records
- How many Helpdesk Team records are marked Active?
- How many Helpdesk Team records are marked Allow Portal Ticket Closing?
- How many Helpdesk Team records are in each Assign Method?
- How many Helpdesk Team records are marked Auto Assignment?
- How many Helpdesk Team records are marked Auto Close Ticket?
- Break down Helpdesk Team records by Company
- Which Company has the most Helpdesk Team records?
- Break down Helpdesk Team records by Project
- Which Project has the most Helpdesk Team records?
- How many Helpdesk Team records are marked Has External Mail Server?
- How many Helpdesk Team records are in each Privacy Visibility?
- Break down Helpdesk Team records by Calendar
- Which Calendar has the most Helpdesk Team records?
- How many Helpdesk Team records are marked Show Knowledge Base?
- How many Helpdesk Team records are marked Show Knowledge Base Article?
- How many Helpdesk Team records are marked Show Knowledge Base Forum?
- How many Helpdesk Team records are marked Show Knowledge Base Slide Channel?
- Break down Helpdesk Team records by Uom
- Which Uom has the most Helpdesk Team records?
- Break down Helpdesk Team records by Stage
- Which Stage has the most Helpdesk Team records?
- How many Helpdesk Team records are marked Use Alias?
- How many Helpdesk Team records are marked Use Coupons?
- How many Helpdesk Team records are marked Use Credit Notes?
- How many Helpdesk Team records are marked Use Fsm?
- How many Helpdesk Team records are marked Use Helpdesk Sale Timesheet?
- How many Helpdesk Team records are marked Use Helpdesk Timesheet?
- How many Helpdesk Team records are marked Use Product Repairs?
- How many Helpdesk Team records are marked Use Product Returns?
- How many Helpdesk Team records are marked Use Rating?
- How many Helpdesk Team records are marked Use Sla?
- How many Helpdesk Team records are marked Use Twitter?
- How many Helpdesk Team records are marked Use Website Helpdesk Form?
- How many Helpdesk Team records are marked Use Website Helpdesk Forum?
- How many Helpdesk Team records are marked Use Website Helpdesk Knowledge?
- How many Helpdesk Team records are marked Use Website Helpdesk Livechat?
- How many Helpdesk Team records are marked Use Website Helpdesk Slides?
- Break down Helpdesk Team records by Article
- Which Article has the most Helpdesk Team records?
- Break down Helpdesk Team records by View
- Which View has the most Helpdesk Team records?
- Break down Helpdesk Team records by Website
- Which Website has the most Helpdesk Team records?
- Break down Helpdesk Team records by Menu
- Which Menu has the most Helpdesk Team records?
Fields on this model
| Field | Type | Relates to |
|---|---|---|
access_instruction_message |
char | — |
active |
boolean | — |
alias_email_from |
char | — |
allow_portal_ticket_closing |
boolean | — |
assign_method |
selection | — |
auto_assignment |
boolean | — |
auto_close_day |
integer | — |
auto_close_ticket |
boolean | — |
color |
integer | — |
company_id |
many2one |
res.company
|
description |
html | — |
feature_form_url |
char | — |
from_stage_ids |
many2many |
helpdesk.stage
|
fsm_project_id |
many2one |
project.project
|
has_external_mail_server |
boolean | — |
member_ids |
many2many |
res.users
|
name |
char | — |
open_ticket_count |
integer | — |
privacy_visibility |
selection | — |
privacy_visibility_warning |
char | — |
project_id |
many2one | — |
resource_calendar_id |
many2one |
resource.calendar
|
sequence |
integer | — |
show_knowledge_base |
boolean | — |
show_knowledge_base_article |
boolean | — |
show_knowledge_base_forum |
boolean | — |
show_knowledge_base_slide_channel |
boolean | — |
sla_failed |
integer | — |
sla_policy_count |
integer | — |
stage_ids |
many2many |
helpdesk.stage
|
success_rate |
float | — |
ticket_closed |
integer | — |
ticket_ids |
one2many |
helpdesk.ticket
|
ticket_properties |
propertiesdefinition | — |
timesheet_encode_uom_id |
many2one |
uom.uom
|
to_stage_id |
many2one |
helpdesk.stage
|
top_forum_posts |
many2many |
forum.post
|
total_timesheet_time |
integer | — |
unassigned_tickets |
integer | — |
urgent_ticket |
integer | — |
use_alias |
boolean | — |
use_coupons |
boolean | — |
use_credit_notes |
boolean | — |
use_fsm |
boolean | — |
use_helpdesk_sale_timesheet |
boolean | — |
use_helpdesk_timesheet |
boolean | — |
use_product_repairs |
boolean | — |
use_product_returns |
boolean | — |
use_rating |
boolean | — |
use_sla |
boolean | — |
use_twitter |
boolean | — |
use_website_helpdesk_form |
boolean | — |
use_website_helpdesk_forum |
boolean | — |
use_website_helpdesk_knowledge |
boolean | — |
use_website_helpdesk_livechat |
boolean | — |
use_website_helpdesk_slides |
boolean | — |
website_article_id |
many2one |
knowledge.article
|
website_form_view_id |
many2one |
ir.ui.view
|
website_forum_ids |
many2many |
forum.forum
|
website_id |
many2one |
website
|
website_latest_articles |
many2many |
knowledge.article
|
website_menu_id |
many2one |
website.menu
|
website_slide_channel_ids |
many2many |
slide.channel
|
website_top_channels |
many2many |
slide.channel
|
Related models
Res Company
Helpdesk Stage
Project Project
Res Users
Resource Calendar
Helpdesk Ticket
Uom Uom
Forum Post
Knowledge Article
Ir Ui View
Forum Forum
Website
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