Odoo model ·
helpdesk.sla
Helpdesk Sla
Everything the Oddll AI Brain can read and reason about on your helpdesk.sla records — safely, and only what the signed-in user is allowed to see.
Works with Odoo 16, 17, 18, 19
Library / Helpdesk Sla
Questions about Helpdesk Sla
- How many Helpdesk Sla records are there?
- Show the most recent Helpdesk Sla records
- How many Helpdesk Sla records are marked Active?
- Break down Helpdesk Sla records by Company
- Which Company has the most Helpdesk Sla records?
- How many Helpdesk Sla records are in each Priority?
- Break down Helpdesk Sla records by Stage
- Which Stage has the most Helpdesk Sla records?
- Break down Helpdesk Sla records by Team
- Which Team has the most Helpdesk Sla records?
- How many Helpdesk Sla records are marked Use Helpdesk Sale Timesheet?
Fields on this model
| Field | Type | Relates to |
|---|---|---|
active |
boolean | — |
company_id |
many2one |
res.company
|
description |
html | — |
exclude_stage_ids |
many2many |
helpdesk.stage
|
name |
char | — |
partner_ids |
many2many |
res.partner
|
priority |
selection | — |
product_ids |
many2many |
product.template
|
stage_id |
many2one |
helpdesk.stage
|
tag_ids |
many2many |
helpdesk.tag
|
team_id |
many2one |
helpdesk.team
|
ticket_count |
integer | — |
time |
float | — |
use_helpdesk_sale_timesheet |
boolean | — |
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